Account access issues with Savings of Pinnacle

I want to acknowledge that Savings of Pinnacle has attempted to resolve this issue. However, the solution they're offering (a $76.69 store credit) isn't adequate considering I paid $76.69 for a television that never worked properly.

Dear customer, On behalf of Savings of Pinnacle, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-A36470CF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Brown Customer Service Director Savings of Pinnacle

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Savings of Pinnacle of this issue through multiple channels. They have acknowledged receipt of this complaint on May 18, 2025 and have assigned it reference number REF-A36470CF in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team