Quality issues with Elite Development Professionals Enterprises product

I'm updating my complaint because Elite Development Professionals Enterprises finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Development Professionals Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-B75867B5). One of our specialists from our Customer Advocacy will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Moore Customer Advocacy Manager Elite Development Professionals Enterprises Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Elite Development Professionals Enterprises that they are actively working to resolve your complaint. Their representative, Quinn Williams, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team