Hidden fees discovered from Premium Retreat Getaways

I've received an email from Jordan Thomas at Premium Retreat Getaways offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The sweater was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Premium Retreat Getaways take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-E18CFE46). One of our specialists from our Customer Experience will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Garcia Support Team Lead Premium Retreat Getaways Customer Relations

ComplaintNest Administrator Alert: We have noticed that Premium Retreat Getaways has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team