Golden Accommodations & International Semarang Holdings failed to honor their commitment

After speaking with Alex Johnson from the Customer Service at Golden Accommodations & International Semarang Holdings, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Golden Accommodations & International Semarang Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $301.61 Please contact our dedicated resolution team at support@Golden Accommodations & International Semarang Holdings.com with your preferred delivery date and time, referencing case number REF-64D29F56. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Thomas Customer Experience Director Golden Accommodations & International Semarang Holdings

ComplaintNest Administrator Alert: We have noticed that Golden Accommodations & International Semarang Holdings has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team