Hidden fees discovered from Excel Invest Inc.

I want to acknowledge that Excel Invest Inc. has attempted to resolve this issue. However, the solution they're offering (a $317.46 store credit) isn't adequate considering I paid $317.46 for a gaming console that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our design service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at Excel Invest Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $487.99 to your original payment method 2. Added a $487.99 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-D76FD0A4 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Barbara Allen Senior Support Specialist Excel Invest Inc.

ComplaintNest Administrator Note: We have reviewed this complaint against Excel Invest Inc. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the smartwatch. ComplaintNest Support Team