Paradise Inn & Properties refused to address issue
Complaint Details
I have been a loyal customer of Paradise Inn & Properties for several years. However, my recent experience has been extremely disappointing. I ordered package (order #ORD-3492-PUV-3006) on February 18, 2004, and have encountered received incorrect information. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Marquis Hoeger
May 20, 2025 05:12The situation with Paradise Inn & Properties has gotten worse. Now they're claiming I never purchased the maintenance contract, despite me providing the receipt and reference number REF-E29B722E multiple times.
Admin User
May 14, 2025 05:43Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on April 18, 2025. At Paradise Inn & Properties, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $395.14 2. A replacement winter coat with an extended warranty 3. A store credit of $395.14 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E29B722E. We value your business and hope to restore your confidence in our company. Best regards, Charles King Support Operations Manager Paradise Inn & Properties
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