Hidden fees discovered from Liberty Venture Management

After speaking with Sarah Jackson from the Customer Experience at Liberty Venture Management, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of Liberty Venture Management, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-C333BAD2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert White Client Support Executive Liberty Venture Management

ComplaintNest Administrator Note: We have reviewed this complaint against Liberty Venture Management and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the wireless speaker. ComplaintNest Support Team