Quality issues with Metal Solutions Holdings product

I want to acknowledge that Metal Solutions Holdings has attempted to resolve this issue. However, the solution they're offering (a $357.12 store credit) isn't adequate considering I paid $357.12 for a router that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Metal Solutions Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-25D0A45C). One of our specialists from our Client Satisfaction will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Taylor Customer Advocacy Manager Metal Solutions Holdings Customer Relations

ComplaintNest Administrator Alert: We have noticed that Metal Solutions Holdings has not yet responded to your complaint about their priority service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team