Refund refused by Ultra-Materials Daegu Group
Complaint Details
I want to report a serious concern with Ultra-Materials Daegu Group's membership that I purchased on November 1, 1990 from your Paytonside, Connecticut store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Melyssa T., but my issue remains unresolved.
Comments (2)
Gia Wiegand
May 22, 2025 05:59I appreciate Ultra-Materials Daegu Group reaching out, but the solution provided doesn't address my original concern. The replacement wireless speaker has the same defect as the original one I complained about.
Gerta Simon
May 17, 2025 06:07Dear valued customer, Thank you for bringing this matter to our attention. We at Ultra-Materials Daegu Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-723E8F97). One of our specialists from our Support Operations will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Thompson Customer Satisfaction Coordinator Ultra-Materials Daegu Group Customer Relations
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