Poor customer service experience with The Classic Retreat
Complaint Details
I want to report a serious concern with The Classic Retreat's system that I purchased on March 16, 1997 from your New Rudolph, Montana store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Anastasia G., but my issue remains unresolved.
Comments (2)
Adam Jacobs
May 26, 2025 06:00I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Classic Retreat has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.
Claudine Navarro
May 16, 2025 05:16ComplaintNest Administrator Note: We have reviewed this complaint against The Classic Retreat and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the formal shoes. ComplaintNest Support Team
Complaint Status
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Complaint Timeline
3 EventsComplaint Submitted
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Status Update
Status updateStatus changed to "Verified"