ATM malfunction at Asset Solutions resulted in lost funds
Complaint Details
I purchased a platform from Asset Solutions on June 4, 2018. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Korbin Y. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Donna Dietrich
May 19, 2025 05:23It's now been 5 days since my initial complaint, and Asset Solutions still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.
Admin User
May 14, 2025 05:20Dear customer, On behalf of Asset Solutions, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-AA624581) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Lewis Customer Advocacy Manager Asset Solutions
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"