Overcharged by Golden Retreat & International for service

I want to acknowledge that Golden Retreat & International has attempted to resolve this issue. However, the solution they're offering (a $112.92 store credit) isn't adequate considering I paid $112.92 for a jeans that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Golden Retreat & International, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $204.36 to your original payment method 2. Added a $204.36 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-30EC85B4 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Linda Martinez Customer Service Manager Golden Retreat & International

ComplaintNest Administrator Alert: We have noticed that Golden Retreat & International has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team