Delayed delivery from Golden Retreat & International
Complaint Details
I'm writing to complain about the technical assistance I received from Golden Retreat & International. After paying $656.52 for unit, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Roderick L., but have not received a satisfactory resolution.
Comments (2)
Shakira Walsh
May 16, 2025 05:15I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Golden Retreat & International. Can someone please provide an update?
Bradford Anderson
May 19, 2025 06:00Dear valued customer, Thank you for bringing this matter to our attention. We at Golden Retreat & International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-F6BC0623). One of our specialists from our Service Excellence will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Martin Customer Service Director Golden Retreat & International Customer Relations
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified