Superior-Properties refused to address issue
Complaint Details
I'm writing to complain about the return process I received from Superior-Properties. After paying $894.9 for unit, I found that it experienced long delays. I've tried resolving this with your customer service team multiple times, including speaking with Jerel R., but have not received a satisfactory resolution.
Comments (2)
Bette Schaefer
May 12, 2025 05:27Thank you for your response, but I'm still not satisfied with the resolution offered. The $150.59 refund only covers part of what I paid for the design service, and I've had to spend additional money to fix the issues caused.
Claudine Navarro
May 17, 2025 05:32Dear valued customer, Thank you for bringing this matter to our attention. We at Superior-Properties take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-949686EC). One of our specialists from our Consumer Affairs will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Clark Account Manager Superior-Properties Customer Relations
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