United-Builders refused to address issue
Complaint Details
I'm writing to complain about the customer support I received from United-Builders. After paying $812.4 for equipment, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Richard R., but have not received a satisfactory resolution.
Comments (2)
Scotty Thompson
May 06, 2025 05:38I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about United-Builders. Can someone please provide an update?
Francisco Marco
May 26, 2025 05:46Dear customer, On behalf of United-Builders, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-B87546C7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Garcia Support Team Lead United-Builders
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Status updateStatus changed to "Resolved"