Billing dispute with Reliable Works & Sons

I appreciate Reliable Works & Sons reaching out, but the solution provided doesn't address my original concern. The replacement fitness tracker has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at Reliable Works & Sons take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-FA587EC2). One of our specialists from our Support Operations will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Thomas Director of Customer Success Reliable Works & Sons Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Reliable Works & Sons's sweater and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Reliable Works & Sons and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team