Integrity Fiscal International Zapopan Holdings provided defective product

After speaking with Susan Clark from the Quality Assurance at Integrity Fiscal International Zapopan Holdings, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the television you purchased on May 4, 2025. At Integrity Fiscal International Zapopan Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $434.92 2. A replacement television with an extended warranty 3. A store credit of $434.92 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6D79E030. We value your business and hope to restore your confidence in our company. Best regards, Michael Walker Customer Retention Manager Integrity Fiscal International Zapopan Holdings

ComplaintNest Administrator Update: We have received confirmation from Integrity Fiscal International Zapopan Holdings that they are actively working to resolve your complaint. Their representative, William Clark, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team