Poor customer service experience with Tech & Alliance
Complaint Details
I am writing regarding order #ORD-7716-AAY-6898 placed with Tech & Alliance on February 22, 1998. I paid $42.11 for subscription, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Jarred H. and other representatives have not been helpful in resolving this matter.
Comments (2)
Cheyanne Okuneva
May 11, 2025 05:53An update to my situation: I've now spoken with three different representatives from Tech & Alliance, and each has given me conflicting information about how to resolve the issue with my television. This is extremely frustrating.
Nathalie Fouquet
May 20, 2025 05:16ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Tech & Alliance's router and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Tech & Alliance and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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Complaint Timeline
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Status Update
Status updateStatus changed to "Contacted Company"