Frustrated with Tech & Alliance's lack of response
Complaint Details
On April 18, 2007, I signed up for Tech & Alliance's exchange program at their East Alverta, Tennessee location. I was told that the service would include plan, but after paying $117.87, I discovered this wasn't the case. When I called to resolve this, Shad V. was unhelpful and refused to address my concerns.
Comments (2)
Bruce Stoltenberg
May 01, 2025 05:17I want to acknowledge that Tech & Alliance has attempted to resolve this issue. However, the solution they're offering (a $123.73 store credit) isn't adequate considering I paid $123.73 for a tablet that never worked properly.
Margarita Kuhn
May 17, 2025 05:50Dear valued customer, Thank you for bringing this matter to our attention. We at Tech & Alliance take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-E8C1BDC5). One of our specialists from our Executive Customer Care will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Harris Customer Experience Specialist Tech & Alliance Customer Relations
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