Hidden fees discovered from Tech & Alliance
Complaint Details
I want to report a serious concern with Tech & Alliance's product that I purchased on April 23, 2001 from your Beerton, Utah store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Jamison T., but my issue remains unresolved.
Comments (2)
Edward Cronin
Apr 28, 2025 05:43I'm updating my complaint because Tech & Alliance finally contacted me today. They've offered to replace the router, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Clement Doyle
May 23, 2025 05:49Dear customer, On behalf of Tech & Alliance, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-0A97E4F4) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Williams Customer Service Director Tech & Alliance
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