Quality issues with The Classic Oasis Ltd. product
Complaint Details
On January 9, 1971, I signed up for The Classic Oasis Ltd.'s premium plan at their West Jailynchester, South Carolina location. I was told that the service would include plan, but after paying $412.10, I discovered this wasn't the case. When I called to resolve this, Rhianna C. was unhelpful and refused to address my concerns.
Comments (2)
Ronaldo Hilpert
Apr 26, 2025 05:59An update to my situation: I've now spoken with three different representatives from The Classic Oasis Ltd., and each has given me conflicting information about how to resolve the issue with my jeans. This is extremely frustrating.
Francisco Marco
May 26, 2025 05:16Dear customer, On behalf of The Classic Oasis Ltd., I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-6C8EF13D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, James Rodriguez Senior Customer Representative The Classic Oasis Ltd.
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