Unresolved issue with Oasis Hospitality product

It's now been 4 days since my initial complaint, and Oasis Hospitality still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.

Dear customer, I am reaching out regarding your recent complaint about our priority service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Experience Specialist at Oasis Hospitality, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $263.57 to your original payment method 2. Added a $263.57 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-43C5B26B for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Riley Young Customer Experience Specialist Oasis Hospitality