Poor customer service experience with Modern Engineering & Sons
Insurance
Verified
Contacted Company
Dec 01, 2024
Complaint Details
I purchased a tool from Modern Engineering & Sons on September 10, 2024. Shortly after using it, I experienced faced system outages. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Roselyn Y. who promised to escalate my case, but I've heard nothing since.
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1 comments
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Dec 01, 2024 11:28
Comments (1)
Hobart Sipes
May 15, 2025 05:56I want to acknowledge that Modern Engineering & Sons has attempted to resolve this issue. However, the solution they're offering (a $15.72 store credit) isn't adequate considering I paid $15.72 for a headphones that never worked properly.
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Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
Dec 01, 2024
Hobart Sipes
AI Verification
Ai verifiedComplaint verified
May 26, 2025
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Status updateStatus changed to "Contacted Company"
May 26, 2025
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