The Silver Oasis failed to honor their commitment

I'm updating my complaint because The Silver Oasis finally contacted me today. They've offered to replace the winter coat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the jeans you purchased on May 9, 2025. At The Silver Oasis, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $165.57 2. A replacement jeans with an extended warranty 3. A store credit of $165.57 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-00650747. We value your business and hope to restore your confidence in our company. Best regards, Sarah Brown Executive Customer Care Manager The Silver Oasis