Poor customer service experience with Expert Properties Contractors Bristol

Just wanted to follow up on my complaint regarding Expert Properties Contractors Bristol. I haven't heard anything back yet, and the television I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on April 12, 2025. At Expert Properties Contractors Bristol, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $467.69 2. A replacement wireless speaker with an extended warranty 3. A store credit of $467.69 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B1B3CC56. We value your business and hope to restore your confidence in our company. Best regards, Peyton Jones Product Support Manager Expert Properties Contractors Bristol