Frustrated with ProsperityFinance Ltd.'s lack of response
Complaint Details
I'm writing to complain about the support package I received from ProsperityFinance Ltd.. After paying $924.84 for account, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Torrance F., but have not received a satisfactory resolution.
Comments (2)
Russ Legros
May 06, 2025 05:30It's now been 13 days since my initial complaint, and ProsperityFinance Ltd. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customer support plan.
Margarita Kuhn
May 12, 2025 05:47Dear valued customer, Thank you for bringing this matter to our attention. We at ProsperityFinance Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-A73D1844). One of our specialists from our Customer Advocacy will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Hall Customer Satisfaction Coordinator ProsperityFinance Ltd. Customer Relations
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