Poor customer service experience with Money International Enterprises

The situation with Money International Enterprises has gotten worse. Now they're claiming I never purchased the premium account, despite me providing the receipt and reference number REF-BDBA33C9 multiple times.

Dear customer, I am reaching out regarding your recent complaint about our premium membership. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Money International Enterprises, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $321.93 to your original payment method 2. Added a $321.93 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-BDBA33C9 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Thomas White Senior Customer Representative Money International Enterprises

ComplaintNest Administrator Alert: We have noticed that Money International Enterprises has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team