Billing dispute with Mega Factories Inc

I appreciate Mega Factories Inc reaching out, but the solution provided doesn't address my original concern. The replacement laptop has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the tablet you purchased on May 17, 2025. At Mega Factories Inc, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $25.24 2. A replacement tablet with an extended warranty 3. A store credit of $25.24 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-943FF7D7. We value your business and hope to restore your confidence in our company. Best regards, Robert Taylor Customer Experience Manager Mega Factories Inc

ComplaintNest Administrator Note: We have reviewed this complaint against Mega Factories Inc and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the laptop. ComplaintNest Support Team