Hidden fees discovered from Mega Factories Inc

Thank you for your response, but I'm still not satisfied with the resolution offered. The $84.97 refund only covers part of what I paid for the design service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Mega Factories Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $254.56 Please contact our dedicated resolution team at support@Mega Factories Inc.com with your preferred delivery date and time, referencing case number REF-D2949EB6. We truly value your business and appreciate the opportunity to make this right. Best regards, John Taylor Client Relations Director Mega Factories Inc

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Mega Factories Inc of this issue through multiple channels. They have acknowledged receipt of this complaint on May 18, 2025 and have assigned it reference number REF-D2949EB6 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team