Manufacturing & Builders Ipoh refused to address issue

I want to acknowledge that Manufacturing & Builders Ipoh has attempted to resolve this issue. However, the solution they're offering (a $27.54 store credit) isn't adequate considering I paid $27.54 for a smartwatch that never worked properly.

Dear customer, On behalf of Manufacturing & Builders Ipoh, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-D873508B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Martin Customer Advocacy Manager Manufacturing & Builders Ipoh

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Manufacturing & Builders Ipoh's tablet and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Manufacturing & Builders Ipoh and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team