Warranty claim denied by Trust & Partners
Complaint Details
I purchased a plan from Trust & Partners on January 3, 1976. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Consuelo B. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Elmore Dare
May 17, 2025 05:23I'm updating my complaint because Trust & Partners finally contacted me today. They've offered to replace the laptop, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Gerta Simon
May 17, 2025 06:10Dear valued customer, Thank you for bringing this matter to our attention. We at Trust & Partners take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-498B573D). One of our specialists from our Technical Support will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Jackson Director of Customer Success Trust & Partners Customer Relations
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