False promises made by Trust & Partners representative
Complaint Details
I purchased a subscription from Trust & Partners on July 4, 2018. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Fritz J. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Florine Herzog
May 24, 2025 05:49The situation with Trust & Partners has gotten worse. Now they're claiming I never purchased the premium membership, despite me providing the receipt and reference number REF-8374BD0A multiple times.
Clement Doyle
May 23, 2025 05:32ComplaintNest Administrator Alert: We have noticed that Trust & Partners has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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