Credit card dispute with Reserve of Summit International

I wanted to update this complaint to mention that a representative from Reserve of Summit International called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Reserve of Summit International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-FEC3392B). One of our specialists from our Service Excellence will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Johnson Senior Support Specialist Reserve of Summit International Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Reserve of Summit International that they are actively working to resolve your complaint. Their representative, William Moore, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team