Billing dispute with Reserve of Summit International
Complaint Details
I want to report a serious concern with Reserve of Summit International's application that I purchased on October 31, 1988 from your Brooksshire, Florida store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Reid B., but my issue remains unresolved.
Comments (2)
Patricia Kessler
May 18, 2025 06:01I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Reserve of Summit International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their personal shopping service.
Bernard Arnaud
May 25, 2025 05:52Dear valued customer, Thank you for your complaint regarding the tablet you purchased on April 30, 2025. At Reserve of Summit International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $292.42 2. A replacement tablet with an extended warranty 3. A store credit of $292.42 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0DB32DE7. We value your business and hope to restore your confidence in our company. Best regards, David Garcia Quality Assurance Manager Reserve of Summit International
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