Unsatisfactory resolution from Diamond Palace & Getaways Wuppertal

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Diamond Palace & Getaways Wuppertal has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Diamond Palace & Getaways Wuppertal are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $455.28 Please contact our dedicated resolution team at support@Diamond Palace & Getaways Wuppertal.com with your preferred delivery date and time, referencing case number REF-FFA62ED6. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles King Customer Advocacy Director Diamond Palace & Getaways Wuppertal