Overcharged by Premier Renovations for service
Complaint Details
I purchased a package from Premier Renovations on February 25, 1993. Shortly after using it, I experienced encountered rude staff. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Ludwig Z. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Mozell Jerde
May 05, 2025 05:39I'm adding this comment to provide additional information. The furniture set from Premier Renovations not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Nathalie Fouquet
May 12, 2025 05:28Dear valued customer, Thank you for bringing this matter to our attention. We at Premier Renovations take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our vacuum cleaner and have initiated an internal investigation (Reference: REF-2D680487). One of our specialists from our Technical Support will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Williams Client Support Executive Premier Renovations Customer Relations
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Status updateStatus changed to "Resolved"