Delayed delivery from Dynamic Machine Enterprises

I wanted to update this complaint to mention that a representative from Dynamic Machine Enterprises called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Dynamic Machine Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $164.69 Please contact our dedicated resolution team at support@Dynamic Machine Enterprises.com with your preferred delivery date and time, referencing case number REF-4B880D61. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Martinez Customer Service Director Dynamic Machine Enterprises

ComplaintNest Administrator Update: We have received confirmation from Dynamic Machine Enterprises that they are actively working to resolve your complaint. Their representative, Alex Taylor, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team