Hotel International Hanover refused to address issue
Complaint Details
I purchased a appliance from Hotel International Hanover on April 23, 2005. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Orie S. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Jessy Williamson
May 14, 2025 05:25It's now been 3 days since my initial complaint, and Hotel International Hanover still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their expedited shipping.
Jennie Brown
May 17, 2025 06:07Dear valued customer, Thank you for bringing this matter to our attention. We at Hotel International Hanover take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-7D420E2B). One of our specialists from our Product Support will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Robinson Customer Satisfaction Coordinator Hotel International Hanover Customer Relations
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