Billing dispute with Factories Engineering Ltd.

I appreciate Factories Engineering Ltd. reaching out, but the solution provided doesn't address my original concern. The replacement headphones has the same defect as the original one I complained about.

Dear customer, On behalf of Factories Engineering Ltd., I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-D880E783) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Harris Client Support Executive Factories Engineering Ltd.