Factories Engineering Ltd. failed to honor their commitment
Complaint Details
On April 26, 2002, I signed up for Factories Engineering Ltd.'s installation service at their Bulahshire, North Carolina location. I was told that the service would include package, but after paying $464.72, I discovered this wasn't the case. When I called to resolve this, Antonina J. was unhelpful and refused to address my concerns.
Comments (2)
Mary Botsford
Apr 26, 2025 05:12After speaking with Jessica King from the Resolution Center at Factories Engineering Ltd., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Bradford Anderson
May 24, 2025 05:27ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Factories Engineering Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 11, 2025 and have assigned it reference number REF-CC823B8F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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Status updateStatus changed to "Contacted Company"