Quality issues with Solid Works LLC product
Complaint Details
I want to report a serious concern with Solid Works LLC's accessory that I purchased on August 7, 2019 from your Port Edna, Alaska store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Liliana N., but my issue remains unresolved.
Comments (2)
Elouise Klocko
May 11, 2025 05:28Thank you for your response, but I'm still not satisfied with the resolution offered. The $243.56 refund only covers part of what I paid for the premium account, and I've had to spend additional money to fix the issues caused.
Admin User
May 15, 2025 06:02Dear valued customer, Thank you for bringing this matter to our attention. We at Solid Works LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-7A6BDA9A). One of our specialists from our Technical Support will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary King Customer Satisfaction Coordinator Solid Works LLC Customer Relations
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