Mansion at Cozy provided defective product
Complaint Details
I want to report a serious concern with Mansion at Cozy's device that I purchased on December 11, 2005 from your Port Saigeburgh, Arkansas store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Jerry C., but my issue remains unresolved.
Comments (2)
Janae Beer
Apr 28, 2025 05:38After my initial complaint, Mansion at Cozy contacted me to troubleshoot the formal shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jedidiah Becker
May 23, 2025 06:09Dear customer, On behalf of Mansion at Cozy, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-8541259D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Taylor Support Team Lead Mansion at Cozy
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