False promises made by Mansion at Cozy representative

I appreciate Mansion at Cozy reaching out, but the solution provided doesn't address my original concern. The replacement sweater has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Mansion at Cozy are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $395.88 Please contact our dedicated resolution team at support@Mansion at Cozy.com with your preferred delivery date and time, referencing case number REF-0DC23B6A. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Moore Customer Experience Director Mansion at Cozy