Billing dispute with Construction Professionals Ltd.

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Construction Professionals Ltd.. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at Construction Professionals Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $46.78 Please contact our dedicated resolution team at support@Construction Professionals Ltd..com with your preferred delivery date and time, referencing case number REF-C2818079. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Johnson Quality Assurance Director Construction Professionals Ltd.

ComplaintNest Administrator Alert: We have noticed that Construction Professionals Ltd. has not yet responded to your complaint about their premium membership. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team