The Grand Inn Ltd. refused to address issue
Complaint Details
I am writing regarding order #ORD-5804-PTI-8670 placed with The Grand Inn Ltd. on February 2, 1976. I paid $259.59 for platform, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Alyce W. and other representatives have not been helpful in resolving this matter.
Comments (2)
Keely Muller
May 04, 2025 05:32I've received an email from Taylor White at The Grand Inn Ltd. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The t-shirt was clearly defective from the start.
Brenna Hilpert
May 26, 2025 05:59Dear valued customer, Thank you for bringing this matter to our attention. We at The Grand Inn Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-E1C1C18C). One of our specialists from our Product Support will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Thomas Customer Satisfaction Coordinator The Grand Inn Ltd. Customer Relations
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