False promises made by Pro Production Inc representative
Complaint Details
I purchased a equipment from Pro Production Inc on June 16, 1980. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Arjun W. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Soledad Ortiz
Apr 30, 2025 05:20I wanted to update this complaint to mention that a representative from Pro Production Inc called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Gabriela Pietsch
May 13, 2025 05:16Dear valued customer, Thank you for bringing this matter to our attention. We at Pro Production Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-7212A656). One of our specialists from our Service Excellence will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Wilson Support Team Lead Pro Production Inc Customer Relations
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