Pro Production Inc refused to address issue

It's now been 8 days since my initial complaint, and Pro Production Inc still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Pro Production Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-711C6C3A). One of our specialists from our Executive Customer Care will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Anderson Customer Service Director Pro Production Inc Customer Relations

ComplaintNest Administrator Alert: We have noticed that Pro Production Inc has not yet responded to your complaint about their subscription plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team