Refund refused by The Premium Oasis Ltd.

It's now been 10 days since my initial complaint, and The Premium Oasis Ltd. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Premium Oasis Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-5D69DC89). One of our specialists from our Customer Retention will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Martinez Customer Satisfaction Coordinator The Premium Oasis Ltd. Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against The Premium Oasis Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the formal shoes. ComplaintNest Support Team