Credit card dispute with Secure Trust Management Ltd.

After speaking with Hayden Robinson from the Service Excellence at Secure Trust Management Ltd., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of Secure Trust Management Ltd., I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-C7B71161) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Martinez Director of Customer Success Secure Trust Management Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against Secure Trust Management Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the wireless speaker. ComplaintNest Support Team