Quality issues with Premium Inn product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Premium Inn has been much more responsive, though we still haven't reached a satisfactory resolution regarding their loyalty program.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Premium Inn are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $20.56 Please contact our dedicated resolution team at support@Premium Inn.com with your preferred delivery date and time, referencing case number REF-5F928E92. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Jackson Customer Service Director Premium Inn

ComplaintNest Administrator Update: We have received confirmation from Premium Inn that they are actively working to resolve your complaint. Their representative, Linda Martinez, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team